This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Rapport is usually considered key to any interview situation: building the right kind of rapport can be the difference between success and failure in obtaining the required data. In feminist research, rapport is intended to be of a particular kind: created through mutual sharing, minimal power hierarchies, and a feeling of genuine trust between interviewer and interviewee (Oakley, 1981). There ...

UNLABELLED BACKGROUND The management of background corticosteroid therapy in rheumatology clinical trials poses a major challenge. We describe the consensus methodology used to design an algorithm to standardize changes in corticosteroid dosing during the Randomized Placebo Phase Study of Rilonacept in Systemic Juvenile Idiopathic Arthritis Trial (RAPPORT). METHODS The 20 RAPPORT site prin...

Using Spencer-Oatey’s (2004, 2008) Rapport Management approach, this study was conducted to elicit the reprimanding response behavior of native Persian speakers and EFL Learners. The participants of this study were 30 native Persian speakers and 60 EFL learners. To fulfill the purposes of this study, a six-binary situation Interactive Discourse Completion (IDCT) Task was utilized. Emotion Liker...

We surveyed undergraduates to learn the extent to which they experience rapport with their instructors, assess the relation between rapport and student attitudes and behaviors, and determine instructor qualities and behaviors that appear related to establishing rapport. Most students reported experiencing rapport with at least 1 teacher and indicated that rapport is positively related to their ...

This study explored associations between the five-factor personality traits of human subjects and their feelings of rapport when they interacted with a virtual agent or real humans. The agent, the Rapport Agent, responded to real human speakers’ storytelling behavior, using only nonverbal contingent (i.e., timely) feedback. We further investigated how interactants’ personalities were related to...

Effective face-to-face conversations are highly interactive. Participants respond to each other, engaging in nonconscious behavioral mimicry and backchanneling feedback. Such behaviors produce a subjective sense of rapport and are correlated with effective communication, greater liking and trust, and greater influence between participants. Creating rapport requires a tight senseact loop that ha...

A considerable body of research has extolled the virtues of establishing rapport in negotiations. Negotiators who are high in rapport tend to be more likely to reach an agreement and more satisfied with the outcome. Although rapport generally has been found to have positive effects in standard negotiation settings, we investigate the effects of rapport in impasse settings, where conflict betwee...